FAQ
Delivery
When will I receive my order?Normally, it takes 3-7 business days to process an order, after which we proceed to ship. Delivery times depend on the location and here is an estimate:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Where will my order be shipped from?
We work with an on-demand order management company with facilities around the world.
Will I have to pay customs duties?
A customs fee may apply to international orders. However, taxes are not under our control and vary for each country, so consult your local customs office directly to check if they apply duties and taxes.
My order should have arrived, but it's late. What should I do?
Before contacting us, check the following:
- check your shipping confirmation email for any errors in the delivery address;
- inquire at the local post office;
- ask your neighbors if the courier has left the package with one of them.
If the address was correct and the courier did not leave the parcel at either a post office or a neighbour's, write to us at [support email] quoting your order number. If you have found an error in the delivery address we can send you a replacement order but this will be at your expense.
Orders
How are the products made?
We work with a print on demand dropshipper. They have locations all over the world, so depending on your delivery address, your orders are printed and shipped from the facility that can handle them most efficiently and fastest.
How can I track my parcel?
You will receive a tracking link for your package when your order is shipped. If you have any questions about this or about shipping, please write to bisbo.art@gmail.com
I have received a faulty/damaged product, what should I do?
We are very sorry if the product you have ordered has arrived damaged. To help us solve the problem quickly, write to us at [support email] within a few weeks with product photos, your order number and any other details that may be useful to us. We will reply as soon as possible to find a solution!
Returns
Our return policies
We do not offer returns or exchanges, but if there is anything wrong with your order please let us know by contacting us at bisbo.art@gmail.com
Do you offer refunds?
We only offer refunds for defective or damaged items. If you have received a faulty or damaged product please contact us at bisbo.art@gmail.com with photos.
Can I exchange an item for a different size/colour?
At the moment we do not offer this possibility. If you are unsure of your size, check our size guide, we have one for every item in the product description section. It can happen, although rarely, that an item has an incorrect label. In this case, you can notify us by writing to bisbo.art@gmail.com within one week of receiving the order. Include your order number and photos of the incorrectly labeled item and we'll exchange it or issue you a refund.